Thank you for contacting us, we're sorry to hear you would like to return something, but we're more than happy to assist you. Please note that in general, all sales in general are final. However, ALL sales on original artwork are absolutely final. No refunds or exchanges except in cases of serious damage caused in shipping. In that case please contact us immediately!
You can contact us via email (email@example.com) and let us know how your product arrived damaged. Please attach photos of the damaged package and item to the email. With that information in hand we can better assess how to proceed with your order (please note all original artwork cannot be replaced and will instead be dealt with through insurance). We unfortunately cannot refund shipping charges, but thank you for your understanding and apologize for the inconvenience.Lost in Transit
We unfortunately take no responsibility for items lost in the post. It is for this reason tracking numbers along with insurance provided for all shipments from our store.
For packages that are not retrieved from your post office within 14 days and are returned to sender, we reserve the right to charge you a handling fee to cover the return shipping and packaging costs.
Please note: we can always be reached at: TanekaandGenue@gmail.com (please allow up to 24 hours for a reply).